What the Hiring Process Is Like at BBVA and Santander for a Teller Position

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Both BBVA (formerly Bancomer) and Santander are two of Mexico’s largest and best-known banks.

Thousands of people apply each year for operational positions, including the branch cashier role, one of the key positions in customer service.

But what is the hiring process at these institutions really like? What steps does it involve, and what should you have ready?

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In this section, we explain clearly, step by step, how the recruitment process works at BBVA and Santander, which stages you’ll need to pass, and how to prepare for each one.

1. Online registration and application

The process begins when you see a job opening posted, either on the bank’s official website or on platforms such as OCC Mundial, Computrabajo, or LinkedIn. In every case, you’ll need to create a profile with your personal and professional information, upload your updated résumé, and fill out a form with basic questions.

In some cases, you’ll be asked to complete a brief pre-screening survey with questions about your previous experience, education level, availability to work in certain areas, and salary expectations.

Both BBVA and Santander use automated systems to screen profiles. That’s why it’s important for your résumé to include keywords related to the position, such as “cash handling,” “customer service,” “cash,” and “punctuality,” among others.

2. Online or psychometric assessments

If your profile is shortlisted, the next step is usually an online assessment. This may include:

  • Psychometric tests (personality profile, logical reasoning, situational judgment)
  • Basic knowledge assessments, especially in math, attention to detail, or reading comprehension
  • Honesty or workplace integrity test

These tests help the bank understand your work style, level of commitment, emotional profile, and ability to adapt. You don’t need to study, but it’s essential to answer honestly and stay focused.

At BBVA, this step is often automated within the system. At Santander, you may receive a personalized link by email with a deadline for completing the tests.

3. Phone or video interview

If you pass the assessments, you’ll receive a call from the Human Resources department. In some cases, the interview is by phone; in others, it takes place over a video call, especially if you applied from another city.

At this stage, you’ll usually be asked about:

  • Your customer service experience
  • What you know about the bank you’re applying to
  • Why you want to work as a cashier
  • Your salary expectations
  • Whether you’re available to start immediately

It’s important to have a good internet connection, be in a quiet place, and speak clearly and confidently. You should also show enthusiasm and basic knowledge of the bank, its values, and its way of working.

4. In-person interview at a branch

In many cases, the final stage of the process is an interview with the branch manager at the location where the position is available. The meeting may be brief, but it is decisive.

During the in-person interview, they may:

  • Assess your personal presentation
  • Ask how you would handle a high-pressure situation
  • Ask you for more details about your work history
  • Assess your attitude and punctuality

Some managers also explain the responsibilities of the position, the schedule, and the branch’s targets to check whether you’re a good fit for what they’re looking for.

5. Documentation and verification

If you’re selected, the bank will ask you to submit certain documents to formalize your hiring. These include:

  • Official identification (INE)
  • CURP
  • RFC
  • Social Security Number (NSS)
  • Proof of address
  • Proof of education
  • Employment references
  • Certificate of no criminal record (in some cases)

You may also need to undergo a basic medical examination or sign the contract at a regional office.

How long does the process take?

On average, the full process can take between 1 and 3 weeks, depending on the city, the number of applicants, and how urgently the position needs to be filled. If you don’t hear back within a week, it’s fine to follow up by email or check your profile on the platform where you applied.

Final tips

  • Prepare for every stage, especially the interviews. Learn about the bank, its culture, and its services.
  • Check your email regularly, including your spam folder.
  • Be punctual and professional at every step, including when writing emails or answering calls.
  • If you aren’t selected, keep applying. Both institutions post new openings every month.

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